Warranty & Refund Policy

If an account is banned, suspended, or restricted due to the customer's violation of the applicable platform's terms of service or policies (e.g., OpenAI, Claude, Google, or other service providers), no warranty or refund will be provided for the customer-caused issue.

However, if the issue results from a seller-side defect or another cause covered by the stated warranty, the claim will be reviewed accordingly.

A product is covered by a warranty only if the warranty is explicitly mentioned in the product title or description. The warranty duration, coverage, and applicable conditions will be specified in the relevant product listing.

Products advertised without a warranty are not covered by any additional warranty beyond applicable consumer rights.

For products purchased at discounted or special offer prices, an applicable refund may be subject to a reasonable service charge reflecting the services already provided and any non-recoverable costs. The amount will depend on the product and circumstances and will be communicated where applicable.

No deduction will be applied where prohibited by applicable law.

Customers are responsible for following all instructions provided in the product description, including account setup, security configuration, and credential management.

Warranty claims may be declined if the issue results from:

• Forgetting or losing account credentials or recovery information.
• Failing to complete required setup or security steps.
• Ignoring the instructions provided with the product.
• Making unauthorized changes that cause the account issue or prevent access.

Customers must maintain account security and avoid unauthorized changes to account credentials, recovery details, security settings, or account ownership.

If a customer makes changes that cause an account issue or prevent verification of a warranty claim, the claim may be declined. Customers must follow the specific security instructions provided for their purchased product.

For an approved warranty claim, we may first attempt to resolve the issue through troubleshooting, account recovery, reactivation, or replacement, depending on the product and the nature of the problem.

A refund may be considered if the issue cannot be resolved through a reasonable alternative, subject to the applicable product terms and consumer protection requirements.

Third-party providers such as OpenAI, Anthropic, Google, and other companies may change their features, usage limits, subscription benefits, eligibility rules, or service availability.

Such changes are not automatically covered by the warranty. However, if the purchased product materially fails to match its advertised description, the issue will be reviewed under the applicable refund or remedy policy.

Temporary outages, scheduled maintenance, server problems, or technical disruptions originating from the platform provider are not automatically considered seller-side defects.

We may assist customers with troubleshooting where possible. Replacement or refund eligibility will depend on the circumstances, the stated warranty coverage, and applicable law.

Customers using shared subscriptions must follow the specified device limits, access restrictions, and usage instructions.

Unauthorized credential sharing, account modifications, or misuse that violates applicable platform policies may affect warranty eligibility when such actions cause the issue. Shared access is subject to the platform provider's applicable terms.

Customers submitting a warranty claim may be required to provide reasonable evidence, including screenshots, error messages, order details, or other relevant information needed to verify the issue.

Claims will be reviewed based on the available evidence. We reserve the right to decline claims that fall outside the stated warranty coverage or involve verified customer-caused issues.

Customers must check their purchased product immediately after delivery and inform us of any account-related issue within 20 minutes of purchase or delivery. This includes problems such as the provided email address, password, or two-factor authentication (2FA) not working.

Issues not reported within this 20-minute period may not be eligible for warranty service, replacement, or refund, except where required by applicable law.

The subscription duration, activation requirements, and expiry conditions will be stated in the product listing wherever applicable.

Unless explicitly included in the offer, continued access after expiry, automatic renewal, or future subscription renewals are not guaranteed.

We guarantee only the features, duration, access type, and benefits explicitly stated in the product description, subject to the applicable warranty terms.

Any additional features, benefits, or services not mentioned in the listing are not guaranteed.

Coupons and promo codes are subject to the terms stated in the applicable offer. Once a coupon or promo code has been used, redeemed, or activated, no warranty, refund, replacement, or reactivation will be provided for that coupon or promo code, except where required by applicable law.

Customers are responsible for reviewing the offer details and ensuring that the coupon or promo code is applied correctly before completing the transaction.

We may update this policy when necessary to reflect changes in our services, business practices, or third-party platform requirements. The terms applicable to a purchase will be determined in accordance with the applicable law and any relevant purchase terms communicated to the customer.